TERMS OF SERVICE

1. Parties

Graham Industries is a business automation and digital presence service operated by Lewis Graham, trading as Graham Industries, based in Stornoway, Isle of Lewis, Scotland, United Kingdom. References to "we", "us", or "Graham Industries" in these terms refer to Graham Industries.

References to "you", "your", or "the client" refer to the business or individual that has engaged Graham Industries for services.

2. Services

2.1 Service description

Graham Industries provides Keystone — a done-for-you business automation and digital presence service for UK trade businesses. The specific services included in your package are as described at grahamindustries.co.uk and confirmed in your signed service agreement.

2.2 Service delivery

We will use reasonable skill and care to deliver the services described. Typical setup time from the point of signing and domain registration is 5–10 business days. We will notify you when your system is live and operational.

2.3 Service availability

We aim to maintain service availability at all times, subject to the availability of third-party platforms and services used in the delivery of our services. We are not responsible for downtime caused by third-party infrastructure, cloud services, or platform providers outside our direct control.

2.4 Changes to services

We reserve the right to make improvements and changes to the service. We will provide reasonable notice of any material changes that affect the core functionality you rely on.

3. Payment Terms

3.1 Monthly fee

The standard monthly fee for Keystone is £500 per month. This fee covers all services described in your service agreement and on our website.

3.2 Payment options

The following payment options are available for the initial period:

• Split entry payment: £250 payable on the date the service agreement is signed, and £250 payable on the first of the following calendar month, then £500 per month thereafter.
• Full quarterly upfront: £1,500 payable on the date the service agreement is signed, covering the first three months, then £500 per month thereafter.

3.3 Payment method

Payment is due by bank transfer or via secure payment link as instructed in your invoice. Invoices are issued in advance of each monthly period.

3.4 Late payment

Invoices are due within 14 days of issue. If payment is not received within 14 days, we reserve the right to suspend service until payment is received. We may charge statutory interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

3.5 No refunds

Monthly fees paid are non-refundable except in circumstances where Graham Industries has materially failed to deliver the services agreed. If you cancel your service mid-month, no refund will be issued for the remainder of that month.

4. Minimum Term

All service agreements carry a minimum term of three calendar months from the date services go live. During this period you are committed to paying the monthly fee regardless of whether you actively use the service. This minimum term exists because significant work is invested in your setup — website build, automation configuration, dashboard setup, and Google Business Profile management — which cannot be recovered if the engagement ends prematurely.

5. Cancellation

5.1 After the minimum term

After the three-month minimum term, the service continues on a rolling monthly basis. Either party may cancel the service with 30 days written notice sent to the other party's email address on record.

5.2 Notice of cancellation

Cancellation notice must be sent in writing to lewis@grahamindustries.co.uk. Verbal notice is not sufficient. The notice period begins on the date the written notice is received and acknowledged by Graham Industries.

5.3 What happens on cancellation

On cancellation, Graham Industries will:

• Transfer ownership of your domain (if purchased during onboarding) to you or your nominated registrar
• Provide you with a copy of your website files
• Provide you with access to or export of your customer data from our systems
• Deactivate your dashboard and automation systems
• Issue a final invoice for any outstanding amounts

5.4 Termination by Graham Industries

We reserve the right to terminate the service agreement immediately and without notice if you breach these terms materially, fail to pay invoices after reasonable notice, or engage in conduct that is unlawful or harmful to Graham Industries or its other clients.

6. Client Obligations

To enable us to deliver the service effectively, you agree to:

• Provide accurate business information at onboarding and notify us promptly of any changes
• Provide access to your domain DNS settings when required for setup
• Register your domain in your own business name — we will not register domains on your behalf
• Pay all invoices by the due date
• Respond to onboarding requests within a reasonable time to avoid delaying your setup
• Use the dashboard and systems for lawful purposes only
• Not share your dashboard login credentials with unauthorised third parties
• Notify us of any issues or complaints promptly so we can address them

7. Intellectual Property

7.1 Your assets

All assets created specifically for your business — including your website, your Google Business Profile, and your customer data — belong to you. Graham Industries claims no ownership over these assets.

7.2 Our systems and technology

The underlying automation systems, dashboard architecture, reporting templates, and methodologies used to deliver our service remain the intellectual property of Graham Industries. You receive the benefit of these systems during your service engagement. You do not receive ownership of or a licence to the underlying systems themselves.

7.3 Licence to operate

By engaging our services, you grant Graham Industries a limited licence to access and operate your domain DNS, Google Business Profile, and any other platforms required to deliver the service during the term of your agreement.

8. Data and Privacy

8.1 Data controller and processor

In delivering our service, Graham Industries processes personal data on your behalf — specifically, your customers' contact details, job records, quote data, and invoice data. In this capacity, you are the data controller and Graham Industries is the data processor.

8.2 Data processing agreement

By engaging our services, you agree to the data processing terms set out in our service agreement, which constitute a Data Processing Agreement (DPA) as required by Article 28 of the UK GDPR.

8.3 Your responsibilities as data controller

You remain responsible for ensuring that your collection and use of your customers' personal data complies with UK GDPR and any other applicable data protection law. Graham Industries processes data only on your instruction and in accordance with the service agreement.

8.4 Privacy policy

Our full privacy policy, which covers all personal data we process as a data controller, is available at grahamindustries.co.uk/pages/privacy.html.

9. Liability

9.1 Limitation of liability

To the maximum extent permitted by law, Graham Industries' total liability to you in connection with the service, whether arising in contract, tort, or otherwise, shall not exceed the total fees paid by you in the three months immediately preceding the event giving rise to the claim.

9.2 Exclusions

Graham Industries is not liable for:

• Loss of revenue, loss of profits, or loss of business opportunity
• Indirect, consequential, or incidental losses
• Losses arising from third-party platform downtime or changes to third-party platforms used in service delivery
• Losses arising from your failure to fulfil your obligations under these terms
• Losses arising from inaccurate or incomplete information provided to us at onboarding or during the service

9.3 Nothing in these terms excludes liability for

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

10. Third-Party Costs

The following costs are not included in the monthly service fee and are the client's responsibility:

• Domain registration — your domain must be registered in your own business name. Typical cost: £10–15 per year.
• Professional email hosting — a professional email address linked to your domain, if required. Typical cost: £5 per user per month. Billed directly by the provider.
• Any other third-party services or subscriptions agreed as necessary during onboarding.

Graham Industries will advise you of any such costs at onboarding and will not incur costs on your behalf without your prior agreement.

11. General

11.1 Entire agreement

These Terms of Service, together with your signed service agreement, constitute the entire agreement between you and Graham Industries in respect of the services. They supersede all prior discussions, representations, and agreements.

11.2 Amendments

We may update these Terms of Service from time to time. We will notify existing clients of any material changes with at least 30 days notice. Continued use of the service after the notice period constitutes acceptance of the updated terms.

11.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

11.4 Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

11.5 Governing law

These terms are governed by the laws of Scotland. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

11.6 Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. Graham Industries may assign these terms in connection with a business transfer or restructuring.

12. Contact

For any questions about these terms, please contact: